Terms of service

At Indus Scents, we aim to ensure your complete satisfaction with every purchase. Please review our return and exchange policies carefully:

  • Satisfaction Guarantee: If you're not satisfied with a product, you may return or exchange it within 14 days of receiving your order.
  • Return/Exchange Eligibility: To qualify, products must be mostly unused with at least 90% of the content remaining.
  • Processing Time: All return and exchange requests are handled promptly, typically within 3-5 business days.
  • Non-Refundable Charges: Delivery charges for the original order are non-refundable.
  • Customer Responsibility: Customers are responsible for any delivery charges incurred for product exchanges.
  • Order Value: Orders exceeding Rs. 5,000 are eligible for exchange only and cannot be refunded.
  • Damaged or Incorrect Products: If your product is damaged, leaking, or incorrect, we will cover all related delivery charges for returns or exchanges.

Thank you for choosing Indus Scents. Your satisfaction is our priority, and we are committed to providing a smooth and reliable shopping experience.