Privacy Policy

Privacy Policy of Indus Scents

This Privacy Policy outlines how Indus Scents (referred to as "we," "us," "our") collects, uses, and shares your personal information when you interact with our website, use our services, or make purchases from indus-scent.myshopify.com (collectively referred to as "Services"). This includes visiting our site or communicating with us through various channels.

For the purpose of this policy, "you" refers to any user of our Services, including customers, website visitors, or any other individuals from whom we collect personal information.

Please review this policy carefully. By using our Services, you consent to the collection, use, and sharing of your information as described here. If you do not agree with this policy, we kindly ask you to stop using our Services.

Updates to This Policy

We may periodically revise this Privacy Policy to reflect changes in our practices, legal requirements, or operational reasons. Whenever we make changes, we will post the updated policy on this page, along with an updated "Last Modified" date. Please check this page regularly to stay informed of any changes.

How We Collect and Use Your Personal Information

Over the past 12 months, we have collected personal information about you in several ways to offer you the best possible experience with our Services. The type of information we gather varies depending on how you interact with us.

In general, we collect this information to:

  • Communicate with you
  • Provide our Services efficiently
  • Comply with legal obligations
  • Enforce our terms of service
  • Protect our rights and those of our users.

Types of Personal Information We Collect

The personal information we collect depends on your interaction with our site and services. Below is an overview of the categories of personal information we may gather:

Information You Provide Directly:

  • Contact details (name, address, phone number, email)
  • Order information (billing and shipping details, payment confirmation, and contact information)
  • Account details (username, password, security questions)
  • Shopping behavior (items viewed, added to cart, or wishlist)
  • Customer support interactions

Some Services require this information for functionality. If you choose not to provide it, certain features may not be available to you.

Information We Collect Automatically (Cookies): We use cookies and similar technologies to automatically gather certain data when you interact with our site. This includes device and browser information, IP address, network connection details, and usage patterns on our website.

Third-Party Information: We may receive information from third-party vendors or services that support our site, such as payment processors, service providers, and business partners (e.g., Shopify).

How We Use Your Information

1. Providing Services:
We use your information to process your payments, fulfill orders, send notifications, and manage your account.

2. Marketing and Advertising:
Your personal data may be used for marketing purposes, such as sending promotional messages or displaying advertisements relevant to your interests.

3. Security and Fraud Prevention:
We take measures to detect and prevent fraudulent or unauthorized activity.

4. Customer Support:
Your information helps us provide responsive customer service and improve our overall services.

Cookies

We use cookies to enhance the functionality of our site and services. Cookies allow us to remember your preferences, run analytics, and offer a personalized browsing experience. You can manage cookie settings through your browser, but disabling cookies may affect your experience on our site.

For more information, visit Shopify's Cookie Policy.

Sharing Your Personal Information

We may share your personal data in the following scenarios:

  • Vendors & Service Providers: Companies that help us run our site (e.g., payment processors, shipping partners).
  • Business and Marketing Partners: We collaborate with partners, such as Shopify, for marketing and service delivery purposes.
  • Legal Requirements: To comply with legal obligations or to protect our rights and the rights of others.

User-Generated Content

If you choose to post reviews or any other content on our site, please be aware that this content is public and can be viewed by others. We are not responsible for the privacy of information you post publicly.

Third-Party Websites and Links

Our website may contain links to third-party sites, which operate independently from us. We encourage you to review their privacy policies, as we are not responsible for the practices or accuracy of content on these sites.

Children’s Privacy

Indus Scents does not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete this information.

Security and Data Retention

We employ security measures to protect your data, but no system is entirely secure. Please use secure methods to communicate sensitive information. We retain your data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

  • Right to Access: Request access to personal information we hold about you.
  • Right to Delete: Request deletion of your personal data.
  • Right to Correct: Request corrections to your information.
  • Right to Portability: Request a copy of your data in a portable format.

To exercise any of these rights, please contact us.

If you have any further questions or concerns, please feel free to reach out to us directly.