Faqs

Below are some common concerns our clients have before purchasing from Indus Scents. If you have other questions, please feel free to send them to
helloindusscents@gmail.com

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre-Purchase Questions

Our perfumes are high-quality branded impressions inspired by iconic fragrances. They offer a luxurious scent experience at a fraction of the cost of designer brands.

Our perfumes are available in 50 ML bottles, providing you with plenty of your favorite scent to enjoy.

Yes! We offer a free spray tester with every purchase, so you can try a new fragrance before committing to it.

Absolutely! Every order comes with a FREE gift box, gift bag, and spray tester, making it perfect for gifting.

Yes, we offer a satisfaction guarantee. If you’re not completely satisfied with your purchase, you can return it within 14 days for a refund or exchange. Please refer to our Return Policy for more details.

Product & Shipping Questions

We offer fast delivery all over Pakistan. Typically, orders are delivered within 3-5 business days. Delivery times may vary based on your location.

Yes, once your order is shipped, you will receive a tracking number via email so you can monitor your delivery.

We offer free shipping on all orders over a 4000RS. For orders below this amount, standard shipping rates apply. Please refer to our Shipping Information page for more details.

Currently, we only ship within Pakistan, but we are working on expanding our shipping options in the near future.

Yes, if your order hasn’t been shipped yet, you can change your shipping address by contacting our customer service team as soon as possible.

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Customer Support

A: You can contact our customer support via live chat on our website, email us at helloindusscents@gmail.com or fill out the contact form on our Contact Us page. We’re here to help!

A: Yes, our customer support team is available during weekends and public holidays to assist you with any queries.

A: Yes, you can cancel or modify your order if it hasn’t been shipped yet. Please contact our customer service as soon as possible to make any changes.

A: If your product arrives damaged, please contact our customer support within 48 hours of delivery. We will assist you in getting a replacement or refund.

A: We would love to hear from you! You can leave a review on the product page of the item you purchased, or send us your feedback via email at helloindusscents@gmail.com

A: If you’re having trouble accessing our website, try clearing your browser’s cache and cookies or try using a different browser. If the issue persists, please contact our support team for assistanc .

We accept, COD (Cash on Delivery).

A: While we cannot guarantee specific delivery times, you can leave a note during checkout with your preferred delivery time, and we will do our best to accommodate your request.

A: If you haven’t received your order confirmation email, please check your spam/junk folder. If it’s not there, contact our customer support team to verify your order and resend the confirmation.
Unable to find satisfactory answers ? Contact Support